Troubleshooting Guide

Issue:  There is a known compatibility issue between some ADRF repeaters and DigiModems.  It has been reported and confirmed that after a DigiModem is configured with an ADRF repeater, the user is unable to connect to the ADRF Web-GUI via the DigiModem.  This issue is only present in repeater that have an internal modem.  When the internal modem attempts to establish a PPP connection, it interferes with any routing that may be taking place in the background. Solution: The temporary fix for this issue is to physically disable the internal modem.  Please contact ADRF tech support @ 800-313-9345...


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Troubleshooting Guide for Heartbeats Sprint units with internal modems (Epoch-H, Epoch-M, Epoch-S02) The following conditions must be met in order for a heartbeat to be sent out. 1. The Installation Routine must have been performed. To perform the installation routine, go to the Install Tab and click on Install on the bottom right hand side of the page   2. A modem has been to installed in the unit From the status screen, the modem icon should show Modem-Disconnected or Modem-Connected   3. Location Information must be inputted on the Install Page Click...


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Please use the following link to obtain information regarding configuring Extend PDM to monitor our ADRF repeaters: http://kb.kentrox.com/article.aspx?article=3590&p=1


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Troubleshooting steps to see if repeater is functioning properly Step #1 (refer to Heartbeat Troubleshooting Guide) Check whether Repeater and PC are communicating Check Host Mode Connection 1. Set Host/Remote switch to Host and power up the unit and establish a connectiong using the IP address: http://192.168.63.1/home.asp Check Remote Mode Connection 2. If the Remote Mode Connection is not working, switch back to Host Mode 3. Recheck the Repeat 4. Set Host/Remote switch to Remote and power up the unit and wait approximately 2 minutes and try to establish connection...


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Before connecting an ADRF repeater to a modem box (either ADRF’s MBOX-DET1 or Sym Technology’s UWMS-01), please call ADRF Tech Support at (800) 313-9345 and provide the repeater’s serial number and firmware version. ADRF will provide you with the firmware update necessary before connecting to the modem box. Note: For all Duo-i6525NM repeaters with serial numbers ending in 0001~1850, it is mandatory to perform a firmware update on the repeater. Warning: If the firmware update is not performed, and the repeater is switched to Remote Mode, the repeater will cease to function. 1. ADRF...


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Verizon: USB Model Verizon: Ethernet Model


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ADRF Modem Activation Guide 1.0 Models: ADRF-25K, Aeon, Epoch-III, Epoch-H This unit has been shipped with a bare modem and will need to be activated prior to remotely monitoring or configuring the unit. The following steps will show you how to activate your modem via our Web-GUI. 1. Log into the repeater • Connect the provided RJ-45 crossover cable to the repeater • Launch Microsoft Internet Explorer and input http://192.168.68.1/home.asp in the address bar • Input the username and password, adrf/adrf to log into the unit 2. Once logged into the unit, you should see the following...


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Modem Activation Procedure v0.1 To download this guide please click here. This activation guide is to help you activate the modem in our BDA. This is only necessary if the BDA was shipped with a BARE modem. In order for the modem to activate, the modem must have been provisioned before hand. Please verify that the modem is provisioned before attempting to activate the modem. In order to activate the modem you will need to have the User GUI that came with your BDA. If you do not have the install CD that came with the unit, you can download the GUI from here . If must login...


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